Complaints Procedure
We're committed to providing a high standard of service. If something isn't right, we want to hear about it so we can put it right.
Our Complaints Process
We aim to resolve complaints quickly, fairly and transparently.
Raise Your Complaint
Contact us by phone, email or in writing. Tell us what's happened and what you'd like us to do to put it right.
We Acknowledge Your Complaint
We'll acknowledge your complaint promptly and let you know who is handling it.
We Investigate
We'll investigate your complaint thoroughly, reviewing the details and any relevant records.
We Respond
We'll provide a clear response with our findings and any action we're taking.
Escalation
If you're not satisfied with our response, you may be able to escalate your complaint. (Regulatory/ombudsman details to be supplied by the client.)
Raise a Complaint
Send us the details of your complaint and we'll be in touch.