Frequently Asked Questions

Debt recovery is the process of recovering money that is owed to a business or individual. It involves professional communication with the debtor, and where appropriate, escalation through the relevant procedures to achieve payment.

We start by discussing your requirements and reviewing the outstanding debt. We then agree a recovery approach, begin professional recovery and communication, and keep you informed until resolution and reporting.

There's no single rule, but many businesses refer a debt once their own reminders and follow-ups have not resulted in payment. If an invoice is significantly overdue and your own efforts aren't working, professional recovery can help.

Yes. We provide both commercial debt recovery (debts owed by businesses) and consumer debt recovery (debts owed by individuals), each with an approach tailored to the circumstances.

To refer a debt, we typically need details of the debt, the debtor's information, and any supporting documentation such as invoices or agreements. Our team will advise on exactly what's needed for your case.

The time it takes to recover a debt varies depending on the circumstances, the debtor's response and the approach required. We'll give you a realistic view of timescales for your specific case.

We offer flexible recovery options, including no win, no fee arrangements in appropriate cases. Our team will discuss the most suitable option for your situation.

A payment plan is an arrangement to repay a debt in manageable instalments over time. It's often the most practical way to resolve a debt when the full amount can't be paid at once.

If someone can't pay, we take a responsible approach. We discuss their circumstances, consider affordability, and explore appropriate repayment arrangements or other options.

Payments can usually be made by card, bank transfer or other agreed methods. You'll be given clear instructions and a reference number when a payment is due.

Repayment arrangements are agreed based on the debtor's circumstances and ability to pay. We manage the arrangement and keep both parties informed.